Frequently Asked Questions


How do I request library materials?

Once you’ve browsed library catalog(s) to locate items you want to borrow, you may “request” them on-line through the library catalog. In turn, the materials you requested will be delivered to your library for pick-up. Library staff will notify you when they arrive at the library.

Follow these steps to request materials:

  • For materials selected from the Northwest Regional Library/Lake Agassiz Regional Library shared catalog:
  • Click “Play Button Request”, located under the author/title information if you are on the main browse page or if you are on the record page click
  • Checkmark Request” which is towards the top of the page.
  • Enter your library card barcode number and PIN. Submit.
  • Select the NWRL Branch library where you will pick up the materials.
  • Select a “Cancel” date. When materials cannot be filled by this date, NWRL will automatically cancel your reserve on the materials for you. Submit.
  • You will receive a confirmation of your reserves.

For materials that are not in the Northwest Regional Library/Lake Agassiz Regional Library shared catalog, go to MnLINK for access to catalogs of other Minnesota libraries or ask for assistance from any NWRL Branch library.


How do I renew library materials?

When materials selected from the Northwest Regional Library/Lake Agassiz Regional Library shared catalog cannot be returned by the due date, they may be renewed unless they’ve been requested by another patron.

Follow these steps to renew materials online:

  • Click “My Account” on the Home page.
  • Enter your library card number and PIN. Submit.
  • Click on “Items currently checked out”.
  • Check items to renew and click “Renew Selected”.
  • When all items will be renewed, click “Renew all”.

Note: A message will appear when an item cannot be renewed. You may contact any NWRL Branch library to learn why.

Items may also be renewed by calling any NWRL Branch library.


How do I get a library card?

Library cards are required to borrow materials from the library and for the use of designated library services available in library buildings. Residents of Roseau, Kittson, Marshall, Pennington and Red Lake counties are eligible to register for NWRL library cards at the following Branch libraries:

  • Thief River Falls
  • Red Lake Falls
  • Hallock
  • Roseau
  • Warroad
  • Greenbush
  • Warren (Godel Memorial)
  • Karlstad Link Site
  • Grygla Link Site

Non-resident cards may be purchased for an annual fee of $30 for those residing out of state or Canada. (Note: Waiting on answer to question, “What about Minnesota residents from different county?)

Students studying at a local college may apply for a card at no fee.

The library card may be used in any NWRL Branch library and materials borrowed from one branch library may be returned to any other branch library. The card may also be used in any other Minnesota library that is a member of a regional public library system.


How do I create a PIN?

PIN (Personal Identification Number) is required in addition to a library card to access on-line library services such as requesting library materials or renewing materials.

To create a PIN, go to “Your Account” on the NWRL homepage and follow steps given or ask for assistance from any NWRL Branch library.


How do I retrieve a forgotten PIN?

If you forget your PIN, you may retrieve it one of two ways:

  • The PIN can be sent to your email address by following these steps:
    • First, click on “Your Account” at the top of the navigation bar.
    • Next, click the link for “Forgot your PIN?” which will take you to the form “Request to reset your PIN.” Continue to follow on-screen directions.
  • Ask for assistance from an NWRL Branch library.

How do I opt-in to receive email notifications?

NWRL offers e-mail notifications when the material you requested are ready for pick-up. We also send out Courtesy Notices a few days before your items are due, along with overdue notices and bill notices.

Please make sure you allow messages coming from “evergreen@larl.org” in order to prevent our email messages going into your spam/junk folder.

There are two methods you can use to sign up for e-mail notifications.

  • If you have access to your account online, you can enter an email address at the Account Preferences Update Email form. You will first be prompted to log into your account.
  • Fill out our email opt-in form to request that an email address be added to your account.

What is the library’s Overdue Policy?

SERVICE CHARGES FOR LATE, LOST AND/OR DAMAGED MATERIALS

  • Late Fee: After 21 days overdue, a $2 late fee will be assessed on each item overdue.
    • If a customer is registered as Regular, Reciprocal, or Fee Card, the late fee will not be waived when an item is returned overdue.
    • If a customer is registered as Youth, Institutional 11, Homebound, Staff, or ILL Library, the late fee will be waived when an item is returned overdue.
  • Replacement Charge for Lost Items: After 21 days overdue, a replacement fee will be charged. This covers the cost of purchasing a replacement copy.
    • If the item is found and returned within one year of the date of payment, the price of the item will be refunded. A receipt must be presented to obtain a refund.
    • This fee will be waived if an EXACT duplicate of the item lost is provided by the customer. (This EXACT duplicate must be in good condition.)
  • Processing Fee: After 21 days overdue, a $3 processing fee will be added to each item overdue.
    • This fee will be waived when the item is returned.
    • This fee will not be waived if an EXACT duplicate of the item lost is provided by the customer. (This EXACT duplicate must be in good condition.)
  • Damaged Materials: Charges will be assessed to repair damaged materials at the discretion of the local librarian. Items not able to be replaced will incur the full replacement cost.

RETRIEVING OVERDUE MATERIALS

In accordance with Minnesota Statute #609.541, persons keeping library materials longer than sixty days after written notice has been given to return such items are guilty of a petty misdemeanor. NWRL agencies will notify overdue borrowers of the impact of this statute. Borrowers who continue to retain overdue materials may be taken to court when the total value of the materials exceeds $200.

DELINQUENT ACCOUNT FILE

If any charges of an individual total ten dollars ($10.00) or more, his/her record will be considered delinquent. Charges will remain on the borrower’s record until cleared. Borrowing privileges and services at all NWRL libraries will be suspended when unpaid fees reach $10.00.

OTHER

Circulation records will be treated in a confidential manner. In accordance with Minnesota Statute #13.40, Subd. 2, private information contained in these records will not be released to anyone except upon issuance of a court order, or when assistance is requested by library personnel from local law enforcement authorities in recovering overdue material.

Adopted, Northwest Regional Library Board, June 20, 1996
Amended, July 22, 2004
Amended, January 21, 2010
Amended, March 17, 2011
Download the NWRL Overdue Material Policy


How do I pay my fines/fees online?

You can pay any fine over $2.00 online using the following: Discover, MasterCard, Visa, MasterCard Debit, and Visa Debit.
Here is how:

  • Select MY ACCOUNT.
  • Enter barcode number from back of your library card and your personal PIN.
  • Under ACCOUNT SUMMARY select PAY FINES, this will only appear when money is owed.
  • Under FINES you can select what fines to pay. When you select PAY FINES it will take you to the payment page where you will fill out your billing information.
  • Complete all required fields for billing and receipt purposes. (Billing address of credit card holder, Credit card number, Expiration date of credit card, and Credit card security code.)
  • Select NEXT.
  • A confirmation page will appear, print it to use as a receipt. A receipt will also be emailed.
  • Select OK to continue.

What types of fines/fees can be paid online?

Any fine/fee appearing in your library record may be paid online.


Who do I call if I have a question about my library fine/fee?

Call or email your local library, staff will advise you.


Are my online transactions secure?

LARL servers do not store credit card information. This information is transmitted to a 3rd party payment processor immediately upon transaction processing.


What is a security code and why do you want it?

The security code on a credit card is the three digit code printed on the signature panel on the back of your credit/debit card. We ask for it as added protection for you.


How long will it take for my online payment to be credited to my library record?

Online payments are credited to your library record immediately. Use your browser’s REFRESH BUTTON to see your payment reflected in your library record.